Privacy policy

Privacy Policy

NERVOUSDOC (Pty) Ltd
Effective date: 14 November 2026
Last updated: 14 November 2026

1. Who we are

This policy applies to the websites, shops, courses, podcasts and services operated by NERVOUSDOC (Pty) Ltd, including www.nervousdoc.com, the HANDOVER ROUND course pages, our Shopify store, our Kit email and landing pages, and our Riverside podcast and webinar pages (together, "our services").

  • Responsible party: NERVOUSDOC (Pty) Ltd
  • Company registration number: 2022/746953/07
  • Email for privacy requests: info@nervousdoc.com
  • Telephone: +27 66 388 5695
  • Information Officer: Dr Naazim Siddi Ganie, info@nervousdoc.com, +27 66 388 5695

In this policy, "we", "us" and "our" mean NERVOUSDOC (Pty) Ltd. "You" means the person whose personal information we process.

2. Our commitment under POPIA

We process personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and the conditions for lawful processing set out in it. We collect only what we need, use it for the purposes described here, keep it secure, and do not sell it.

3. Personal information we collect

Depending on how you use our services, we may collect:

  • Identity and contact details: name, email address, telephone number, and your role (for example, medical student, intern, general practitioner or allied health professional).
  • Purchase details: course or product bought, order and transaction references, billing details and delivery or access details. Card details are handled by the payment provider and are not stored by us.
  • Enquiry and communication details: messages you send us, including refund and cancellation requests.
  • Usage and technical details: pages visited, device and browser information, IP address and cookie data, collected through our website, Shopify store and email tools.
  • Marketing preferences: whether you have agreed to receive newsletters, promotions or event information, and any changes to those preferences.

We do not knowingly collect health information from you through our marketing or course-enrolment forms. Do not send us patient information, clinical records or other third-party health information through these channels.

4. How and why we use your information

We use your personal information only for the purposes for which it was collected, or for a compatible purpose, including to:

  • process orders, enrolments, payments, access to courses and refunds;
  • send course access details, confirmations, receipts and service messages;
  • respond to your questions, complaints and requests;
  • run pre-registration and waiting lists, and tell you when courses open;
  • send newsletters, updates and offers, where you have opted in or where POPIA allows it;
  • improve our websites, courses and services, and keep our systems secure;
  • comply with legal, tax and regulatory obligations.

5. Legal basis for processing

We process personal information where:

  • it is necessary to perform a contract with you, such as selling or delivering a course;
  • you have given consent, for example when you sign up for marketing emails;
  • it is necessary to comply with a legal obligation;
  • it is necessary to protect our legitimate interests, where this does not override your rights.

You may withdraw consent at any time. Withdrawing consent does not affect processing that happened before you withdrew it.

6. Marketing and opting out

We send marketing messages only where you have opted in, or where POPIA permits us to market to existing customers about similar products. Every marketing email includes a way to unsubscribe. You can also ask us to stop marketing at any time by emailing info@nervousdoc.com.

7. Cookies and tracking

Our websites and stores use cookies and similar tools to keep sites working, remember preferences, understand traffic and manage email and checkout. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

8. Who we share information with

We share personal information only where needed to run our services. We use the following service providers ("operators"), each of which processes information on our instructions under written agreements:

  • Shopify: online store, checkout and order management.
  • Paystack: payment processing for course purchases.
  • Kit: email marketing, landing pages and automated sequences.
  • Riverside: podcast, webinar and website hosting.
  • Ghost: the nervousdoc.com blog, membership and newsletters.
  • Zapier: automation between these services.
  • Google Workspace: email and document storage (info@nervousdoc.com).

We may also share information where the law requires it, or to protect our rights or the safety of others.

We do not sell personal information.

9. Transfers outside South Africa

Some of our service providers store information outside South Africa, including in the United States and the European Union. Where we transfer personal information across borders, we do so only where POPIA allows it, for example where the recipient is subject to laws or binding rules that provide an adequate level of protection, where you have consented, or where the transfer is necessary to perform our contract with you.

10. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected for, or as required by law. Transaction and tax records are kept for the periods required by South African law. When information is no longer needed, we delete or de-identify it.

11. Security

We use appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration and destruction, as required by section 19 of POPIA. If we believe personal information has been compromised, we will notify you and the Information Regulator as required by section 22 of POPIA.

12. Children

Our services are intended for adults and students. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has given us personal information without consent, contact us and we will delete it.

13. Your rights under POPIA

You have the right to:

  • be told what personal information we hold about you and how we use it;
  • request access to your personal information (section 23);
  • ask us to correct or delete inaccurate, out-of-date, irrelevant or unlawfully obtained information (section 24);
  • ask us to delete or destroy a record of information we are no longer authorised to keep (section 24);
  • object to processing on reasonable grounds (section 11);
  • object to direct marketing at any time (section 69);
  • withdraw consent (section 11);
  • lodge a complaint with the Information Regulator.

To exercise these rights, email our Information Officer at info@nervousdoc.com. We may ask you to verify your identity first. We will respond within the time POPIA requires.

14. Complaints

If you are unhappy with how we have handled your personal information, please contact our Information Officer first so that we can try to resolve the matter. You may also lodge a complaint with the Information Regulator:

  • Website: https://inforegulator.org.za
  • Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • Email: complaints.IR@justice.gov.za

15. Links to other websites

Our services may link to third-party sites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing information.

16. Changes to this policy

We may update this policy from time to time. The current version will always be published on our website, and the "Last updated" date will show when it last changed.

17. Contact us

NERVOUSDOC (Pty) Ltd
Email: info@nervousdoc.com
Telephone: +27 66 388 5695
Information Officer: Dr Naazim Siddi Ganie, info@nervousdoc.com