Refund policy

NERVOUSDOC: Returns, Cancellations and Refunds Policy

Effective date: 6 November 2026. Last updated: 6 November 2026.

1. Who we are

This policy applies to online courses sold through the NERVOUSDOC online store.

Supplier: NERVOUSDOC (Pty) Ltd. Company registration number: 2022/746953/07. Email for cancellation and refund requests: info@nervousdoc.com. Telephone: +27 66 388 5695.

In this policy, "we", "us" and "our" mean NERVOUSDOC (Pty) Ltd. "You" and "consumer" mean the person buying a course.

2. Read this policy before purchasing

This policy explains when you may cancel a course purchase or request a refund. It does not remove or limit any right you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), or other applicable law. If this policy conflicts with a non-excludable legal right, the law applies.

The cancellation rights available to you may depend on how you purchased the course, whether the sale followed direct marketing, whether the transaction qualifies as an electronic transaction, the type of course, and whether access to the course has begun.

3. Cancellation of an online electronic transaction

If your purchase is an electronic transaction to which section 44 of ECTA applies, you may cancel without giving a reason and without penalty: within seven days after receiving the goods, where the purchase includes goods; or within seven days after concluding the agreement, where the purchase is for services.

The ECTA cooling-off right is subject to statutory exceptions. In particular, it may not apply to certain transactions, including specified financial services, auctions, everyday-consumption goods, services begun with your consent before the seven-day period ends, and certain personalised, non-returnable or rapidly deteriorating goods. Whether an online course or particular course component falls within an exception depends on the facts and the applicable statutory wording. We will not treat the mere fact that a course is digital as automatically removing a statutory cancellation right.

If you cancel under an applicable ECTA cooling-off right, the only charge permitted by section 44(2) is the direct cost of returning goods, where relevant. If you have already paid, the refund must be made within 30 days after cancellation. For a course consisting only of digital content or services, contact us promptly so that we can confirm the applicable cancellation right and refund arrangements.

4. Direct marketing purchases

If your course purchase resulted from direct marketing and the ECTA cooling-off right does not apply, you may have a separate right under section 16 of the CPA to rescind the transaction without reason or penalty by written notice, or another recorded form, within five business days after the later of: the date the agreement was concluded; or the date the course or any relevant goods were delivered.

Where the CPA right applies, we will refund payments within the statutory period. For a direct-marketing cancellation, the CPA generally requires repayment within 15 business days after we receive your cancellation notice if no goods were delivered, or after we receive returned goods where goods were supplied.

5. Course access and digital content

Course access may begin immediately or on a stated date, depending on the course description and checkout terms. Before you purchase, we will provide the material course information available to us, including the course content or main characteristics, price, access or delivery arrangements, applicable terms, and our cancellation, return and refund policy.

Where you request or consent to access or performance beginning during a statutory cooling-off period, we will explain the relevant consequences before you give that consent. A statutory exception applies only where the law makes it applicable; a general "no refunds on digital courses" statement does not, by itself, cancel a statutory right.

If a course includes a live session, downloadable materials, recorded content, assessment, or other components, we may need to consider each component and the circumstances of your purchase when assessing a cancellation or refund request.

6. Course not as described, access problems or service failure

Please contact us if you cannot access a course you purchased, the course materially differs from its description, a course component is missing or unavailable, a technical problem prevents you from using the course, or you believe the course or service does not meet the applicable legal requirements.

We will investigate and, where appropriate, take reasonable steps to restore access, correct the issue, provide the relevant course component, or offer another remedy required by law. Where a service does not meet the standards required by the CPA, the CPA may entitle you to require us to remedy the defect or refund a reasonable portion of the price, having regard to the extent of the failure. Any additional rights will depend on the facts and the applicable law.

7. Refund requests and how to submit them

Send your request to info@nervousdoc.com with the subject line "Course cancellation or refund request". Include your full name and the email address used for purchase, the course name, your order number or proof of payment, the date of purchase, the reason for your request if you wish to provide one, and whether you have accessed, downloaded or attended any part of the course.

Please do not send payment-card details or security codes by email. We may ask for reasonable information needed to locate and verify the transaction.

We will acknowledge your request within five business days and advise you of the outcome or any further information reasonably needed. This acknowledgement target does not replace or extend a statutory deadline.

8. How refunds are made

Where a refund is due, we will ordinarily process it through the payment method used for the purchase, subject to the payment provider's procedures. We will initiate the refund within the period required by applicable law. The time taken for the refunded amount to appear in your account may depend on the payment provider or your bank.

We will not deduct a cancellation, administration or processing fee where the applicable law prohibits that deduction. Any deduction permitted by law will be limited to the amount and circumstances the law allows, and we will explain it to you.

9. Non-statutory change-of-mind requests

If no statutory cancellation or refund right applies, you may still contact us to ask for a discretionary refund or other resolution. We will consider the circumstances, including the course terms shown before purchase, the extent to which course access or services have been used, and any technical or delivery problem.

A discretionary request does not affect any right you may have under applicable law. Unless a statutory right applies or we agree otherwise in writing, a change-of-mind refund is not guaranteed.

10. Complaints

If you are dissatisfied with our response, reply to the correspondence about your request and ask for the matter to be escalated to Dr Naazim Siddi Ganie. You may also pursue any complaint or dispute-resolution route available under applicable South African law.

11. Changes to this policy

We may update this policy from time to time. The version displayed when you purchase will be retained with the transaction record where practicable. A policy update will not take away a right that has already accrued to you under applicable law.